TERMS OF SERVICE

1.1 By Using Our Services

By accessing or using OverArc's services ("Services"), including:

• AI voice agent development
• n8n automation workflows
• Twilio phone/SMS setup
• CRM integrations
• Website consultation
• Discovery calls

You agree to be bound by these Terms of Service ("Terms").

1.2 If You Don't Agree

If you do not agree to these Terms, do not use our services.

1.3 Who These Terms Apply To

These Terms apply to:

• You ("Client," "Customer," "User") – anyone using our services
• Us ("Overarc," "We," "Our") – OverArc, Shabir Ahmad

2.1 What We Provide

OverArc provides:

1. AI Voice Agent Development

• 24/7 call answering automation
• Lead qualification systems
• Appointment booking automation
• SMS follow-up workflows

1. n8n Automation Workflows

• Custom workflow design
• Third-party integrations (Twilio, Google, CRM)
• Lead capture and routing
• Automated notifications

1. Phone System Setup

• Twilio number configuration
• Webhook integration
• Call routing logic
• SMS automation

1. Consultation \& Support

• Discovery calls (15 minutes, free)
• System audits
• Technical support (monthly)
• Maintenance updates

2.2 What We DO NOT Provide

We are NOT responsible for:

• Phone carrier issues (Twilio backbone)
• Internet connectivity problems
• Your existing software bugs (CRM, calendar)
• Third-party API changes (outside our control)
• Legal compliance of your business (your responsibility)
• Marketing campaign performance (lead generation)

3.1 You Must Provide

To use our services, you agree to:

• Accurate Information: Provide correct contact, business, and technical details
• Access: Grant necessary access to:
• Twilio account (for phone setup)
• Google account (for Sheets, Calendar, AI)
• CRM account (if integration needed)
• Website (if landing page changes)
• Timely Feedback: Respond to questions within 48 hours
• Testing: Test deployed systems and report issues
• Payment: Pay fees as agreed (see Section 5)

3.2 You Must Not

• Unauthorized Access: Try to access systems you don't have permission for
• Malicious Use: Use our services for illegal activities
• API Abuse: Exceed third-party API limits (Twilio, Google)
• Reverse Engineering: Try to extract our workflow logic for resale
• Impersonation: Claim you built the system yourself (we retain IP)

4.1 Standard Delivery Time

4.2 What Affects Timeline

Delivery may be delayed if:

• You provide information/access late
• Third-party APIs change (Twilio, Google)
• You request scope changes mid-project
• Technical issues on your side (CRM, website)
• Holidays/weekends (we work Mon–Fri)

4.3 Delays Not Our Fault

We are NOT responsible for delays caused by:

• Your team's availability
• Third-party service outages
• Internet/connectivity issues
• Government restrictions (Pakistan holiday)

5.1 Our Pricing Packages

5.2 Payment Terms

Setup Fee:

• 50% upfront: 50% of the setup fee upfront before work begins (e.g., $750 for Starter, $1,250 for Growth, $2,500 for Enterprise)
• 50% on delivery: 50% of the setup fee on delivery after testing is complete (e.g., $750 for Starter, $1,250 for Growth, $2,500 for Enterprise)

Monthly Fee:

• Paid first month upfront before deployment
• Subsequent months: billed on the 1st of each month
• Auto-renews unless canceled (see Section 9)

5.3 Payment Methods

We accept:

• Stripe (credit card, online)
• Payoneer
• Bank Transfer (for large amounts, contact us)

5.4 Late Payments

• Grace Period: 7 days after billing date
• After 7 Days: \$50 late fee
• After 14 Days: Service paused
• After 30 Days: Service terminated, data archived

5.5 Price Changes

• Monthly fees: May increase by max 10% per year (we notify 30 days before)
• Setup fees: Fixed at project start (no changes)
• New clients: May receive different pricing (promotions)

6.1 What We Own

OverArc retains ownership of:

• n8n workflow designs (our proprietary logic)
• AI prompt templates (our conversation flows)
• Code snippets (our custom scripts)
• System architecture (our design patterns)
• Branding (Overarc logo, website)

6.2 What You Own

You own:

• All data (leads, calls, SMS, appointments)
• Twilio phone number (if you purchase it)
• CRM records (your customer information)
• Google Sheets/Calendar (your business data)
• Website content (your text, images)

6.3 License to You

We grant you a non-exclusive, perpetual license to:

• Use our workflows for your business
• Modify workflows for your needs
• Access your data at any time

You CANNOT:

• Resell our workflows to others
• Claim you built the system (unless customized uniquely)
• Remove our branding from documentation

7.1 What We Keep Confidential

We will NOT disclose:

• Your business strategies
• Your customer data
• Your revenue figures
• Your technical systems
• Your pricing (unless you agree to testimonial)

7.2 What You Keep Confidential

You will NOT disclose:

• Our workflow logic (n8n architecture)
• Our AI prompt templates
• Our internal pricing (unless public)
• Our proprietary code

7.3 Exceptions

Confidentiality does NOT apply if:

• Information is publicly available
• Required by law (court order)
• You give written permission
• Third party already knows it

8.1 What We Warranty

We guarantee:

• Functionality: Workflows will work as described
• Quality: Professional development standards
• Support: 30 days bug fixes after delivery
• Availability: Monthly monitoring included

8.2 What We DO NOT Warranty

We DO NOT guarantee:

• 100% uptime (third-party services may fail)
• Specific ROI (we show estimates, not promises)
• Lead conversion rates (your sales process affects this)
• No bugs forever (APIs change, updates needed)
• Perfect AI responses (AI may misinterpret)

8.3 "As Is" Basis

Our services are provided "as is" without warranties of any kind, express or implied, including:

• No guarantee of uninterrupted service
• No guarantee of error-free operation
• No guarantee of specific results

9.1 How to Cancel

You Can Cancel:

• Email: shabir@overarc.co
• Notice: 30 days before next billing date
• No penalty for cancellation

We Can Cancel:

• Non-payment after 30 days
• Violation of Terms (Section 3)
• Illegal use of services
• Third-party ban (Twilio cuts us off)

9.2 What Happens After Cancellation

Your Data:

• Archived for 30 days (for recovery)
• After 30 days: permanently deleted
• You can request export before deletion

Monthly Fee:

• No refund for current month
• No future charges

Setup Fee:

• No refund (work already completed)

Access:

• Twilio: You keep your number (if you own it)
• Google: You retain Sheets/Calendar access
• CRM: You retain all records

9.3 Suspension

We may suspend service if:

• Payment overdue (7+ days)
• Violation of Terms detected
• Security threat identified

Reactivation:

• Pay overdue amount + \$50 fee
• Resolve violation
• Service restored within 24 hours

10.1 Our Liability Limit

Our total liability to you is limited to the lesser of:

• Setup fee amount you paid (max \$5,000)
• OR 3 months of monthly fees (max \$9,000)

Example: If you paid \$2,500 setup + \$1,500/month, our max liability = \$2,500.

10.2 What We're NOT Responsible For

We are NOT liable for:

• Lost revenue (missed calls, slow sales)
• Lost data (third-party service failures)
• Business interruption (internet outages)
• Third-party issues (Twilio, Google, CRM bugs)
• Customer complaints (your sales process)
• Indirect damages (emotional distress, reputation)

10.3 Your Responsibility

You agree that:

• Using our services is at your own risk
• You test systems before full deployment
• You monitor for issues proactively
• You have backup plans for critical operations

11.1 Services We Use

Our workflows integrate with:

• Twilio (phone/SMS): https://www.twilio.com
• Google (Sheets, Calendar, AI): https://www.google.com
• HubSpot (CRM): https://www.hubspot.com
• Salesforce (CRM): https://www.salesforce.com
• Slack (notifications): https://slack.com
• Stripe (payments): https://stripe.com
• Railway (hosting): https://railway.app
• and more

11.2 Their Terms Apply

You are also subject to third-party terms:

• Read their privacy policies
• Comply with their usage limits
• Handle their billing directly (if applicable)

11.3 We're NOT Responsible For

• Third-party service outages
• Third-party price changes
• Third-party data breaches
• Third-party term violations

12.1 First: Try to Resolve

If you have a problem:

1. Email us: shabir@overarc.co
2. Explain issue: Detailed description
3. We respond: Within 48 hours
4. We fix: Bug fixes within 7 days

12.2 If Unresolved: Mediation

If we can't resolve:

• Mediator: Neutral third party (online)
• Cost: Split 50/50
• Location: Virtual (Zoom)

12.3 If Still Unresolved: Legal Action

• Court: The courts of Khyber Pakhtunkhwa, Pakistan
• Law: Laws of Pakistan (our jurisdiction)
• Language: English

We prefer to avoid lawsuits – we'll work with you first.

13.1 Jurisdiction

These Terms are governed by:

• Primary: Laws of Pakistan (our location)
• Secondary: Laws of your country (if required)

13.2 No Legal Waiver

Failure to enforce a term does NOT mean we waive it.

14.1 We May Update These Terms

• Periodic revisions
• Post updated version on website
• Update "Last Updated" date

14.2 Your Continued Use = Acceptance

If you continue using services after changes, you agree to updated Terms.

14.3 Major Changes

For significant changes, we notify:

• Email (if we have your contact)
• Website notice (30 days before)

15.1 What Is Force Majeure

We are NOT liable for delays/failures caused by:

• Natural disasters (earthquake, flood)
• Government actions (closures, restrictions)
• Internet outages (global)
• Third-party strikes (Twilio employees)
• War, terrorism, pandemics

15.2 What We'll Do

If force majeure occurs:

• Notify you promptly
• Work to resume service
• Extend timeline reasonably

16.1 We Are NOT Your Employee

OverArc is an independent contractor:

• You don't control our work methods
• We set our own hours
• We're responsible for our taxes
• No employment benefits provided

16.2 You Are NOT Our Employee

You are a client, not our employee:

• No salary from us
• No benefits from us
• No ownership in our company

17.1 These Terms + Privacy Policy

These Terms, together with our Privacy Policy, constitute the entire agreement between you and OverArc.

17.2 Supersedes Previous Agreements

These Terms replace all prior communications (email, verbal).

18.1 For Questions

Email: shabir@overarc.co

Phone: +923249116764 (WhatsApp)

Address: Swat, KPK Pakistan

Website: https://overarc.co

18.2 For Legal Notices

Send formal legal notices to:

Email: shabir@overarc.co

Subject Line: "LEGAL NOTICE - Shabir Ahmad"

We respond within 7 business days.

By using our services, you acknowledge:

• You've read these Terms
• You understand our limitations (Sections 8, 10)
• You agree to pay fees (Section 5)
• You accept intellectual property terms (Section 6)
• You accept dispute resolution process (Section 12)

Thank you for choosing OverArc.